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Have you recently experienced acustomerservice agent say, Sorry, my computer is slow?
Have you been frustrated by a site that is not loading quickly?
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Have you had poor connectivity right when it’s crucial that you have an important call?
Well, you are not alone.
Why is it that customers and corporate users experience so much frustration?
According to Gartner Research, 47% of technology users experience high digital friction on a daily basis.
It is true that most human activity today is either digital or supported by digital processes.
We depend on technology for our daily life.
Yes, the internet is much more fragile than people realize.
Lets just say you want to check todays news.
A recent Web Page Test showed it takes 625 different calls to load the page.
The collection of these technologies is called The Internet Stack.
Slow is the new down.
But what exactly is DEM, and why does it matter for your business?
This is where DEMs focus on user experience truly stands out.
An unavoidable truth: Your digital experience is now synonymous with brand reputation.
With DEM, organizations are able to create meaningful experiences for their users to connect with their brand.
We’ve featured the best IT infrastructure management service.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
