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The repercussions of this can be severe.
So, what is business downtime, and what are the solutions?
General Manager and Vice President for Data Resilience at Arctera.
IT downtime describes any period when systems, services, or networks are unavailable.
The causes of downtime can range from software bugs toinfrastructureconfiguration errors, networking errors, or even storage failures.
A hacker group named Rhysida targeted the British Museum and caused a technology outage.
Rhysida demanded a ransom of approximately 500,000 at the time, which the library refused to pay.
As a result, Rhysida publicly released approximately 600GB of sensitive data online.
Additionally, operational disruptions can lead to lost revenue and hinder employee productivity.
This can bring ill-repute on an organisation, while potentially dissuading new customers from wanting to do business together.
Customers expect reliability and availability from applications, and frequent downtime can frustrate users and erode customer trust.
A single incident can result in lost customers, negative reviews, and diminished brand loyalty.
Brand reputation:Organizations have regulatory and compliance consequences to manage.
The reality is that the cost of business downtime often goes far beyond lost income.
Further, negative publicity can drive away future customers and supply chain disruption can impact supplier relationships.
Actions to strengthen your resilience
So, how can businesses combat downtime as an issue?
This helps to avoid issues reoccurring.
It is also worth investing in data analytics tools to constantly monitor the performance of critical applications.
Be proactive:Prevention is always better than a cure.
Getting ahead of potential issues and coordinating their teams to prevent them from occurring will pay dividends.
How resilient is your business?
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The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
