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Right now, AI is the dumbest it will ever be.
I hear that line all the time.
The models that wow us today might be rudimentary tomorrow.
Its both a scary and thrilling thought.
But thrilling when we think of the innovation, scale, andproductivityjust on the horizon.
For now, lets focus on the latter.
One of the most notable up-and-coming sectors of AI is in conversational voice and chat.
Right now its market valuation is at $5.8 billion.
In three years its expected to hit $31.9 billion a 450% increase.
AI-powered agents offer a level of precision in customer engagement we havent seen before.
These capabilities seem incredible today, but as we know, the bar keeps getting higher.
What advancements can we expect from conversational AI agents in the near future?
VP of Product at Twilio.
Adapting with human sentiment and responding to emotional cues
Sentiment is tricky to pick up on.
Something as simple as receiving a one-word text can spark a moment of uncertainty is this person upset?
Is it just their style of communication?
Usually, we navigate this by relying on our lived experiences and the context of the conversation.
Can AI do the same?
Now, advanced machine learning algorithms are starting to go beyond these preset categories.
But this once-futuristic sounding idea is now within reach.
Itll be interesting to see customers' reaction.
I imagine, much like personalization, its effectiveness will ultimately come down to transparency and customer trust.
Its success has cemented immersive, digital experiences as a channel worth investing in.
Even luxury brands are following suit.
Gucci has created several metaverse experiences, like their 2023 Gucci Cosmos Land hosted in The Sandbox.
And AI agents will play a pivotal role.
They could be personal shoppers, tutors, or run a 24/7 virtual concierge desk.
Its a completely new dynamic.
Closing thoughts
Conversational AI is redefining how and where customers interact with brands.
When we think of whats possible, theres often a far-off feeling attached.
But AI is rapidly reducing the time between idea and implementation.
That horizon, of what AI will be capable of, is much closer than we think.
We list the best AI chatbot for business.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
