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Shadow AI is quickly becoming a challenge for many IT teams.
Shadow IT isnt a new concept.
The answer lies in making it easier for employees to bring new technology into the organization with ITs involvement.
But the responsibility doesnt solely rest with employees.
This is where process automation comes into play.
That statement may seem like a given, especially in the context of IT processes.
But unfortunately, many companies struggle to automate their processes, including IT processes.
Common bottlenecks occur around assigning requests and leaving reviews in the pending stage.
How are employees submitting their requests to the modernized process?
By leveraging low-codeapplication developmenttools, you might create an intake form for employees thats digital and intuitive to use.
Its important to note that automated processes can succeed with a set it and forget it mindset.
Continual monitoring and improvement are needed to ensure that the process functions properly.
The rapid evolution of technologies like AI will only exacerbate the shadow IT challenge.
We’ve featured the best IT management tool.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
