This review first appeared in issue 349 ofPC Pro.
SMBsthat want the best on-premises remote support solution need look no further than NetSupport Manager (NSM).
Licensing couldnt be any easier: pricing is based only on the number of supported systems.
The NSM console delivers an impressive range of support tools
Installation is a breeze.
The free PIN Connect server accelerates support connections across large networks.
The technician and user simply enter the same unique PIN and an instant connection is created for them.
The iOS Manager mobile app offers easy access to all clients
A remote control session opens a new window with a wealth of support tools presented in its upper menu.
Remote offices andhome workerscome under NSMs support umbrella, too.
SMBs that prefer their support services in-house wont find a better alternative to NetSupport Manager.
We also ranked the best work from home apps.
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